[accordion-item title=”Talk to me about shipping?”]
We offer standard shipping on all orders which is between 4 – 7 business days. However, we understand that some fashionistas may not have 4 – 7 days so we offer an expedited delivery option with a little more cost to you. These options will be available at checkout. You can call, text or email us if none of the options at checkout is suitable and we’ll work something out just for YOU..
[accordion-item title=”Do I really need to become a member on JConceptz website?”]
JConceptZ is not your usual shopping website; there are tons of benefits for members to enjoy. If you’d like to take advantage, we encourage you to create a JConceptZ online account. Just visit the “My Account” link at the top of any page to sign in or create an account.
However it’s ok to shop as a guest.
[accordion-item title=”JConceptZ got prizes?”]
JConceptZ wants to give back to our friends or loyal shoppers. There would be lots of opportunities to win prizes on the website and we make it easy to claim your prize. We will notify you when you win and ship out your prize to you, remember you earned it!
[accordion-item title=”How do I pay you guys?”]
We accept the VERVE and MASTERCARD debit cards.
You don’t have a card? Please don’t sweat it. Just click this link for bank details —-You can deposit or transfer your payment directly in our bank account. Email us your payment details and we’ll ship your order.
[accordion-item title=”Tell me about how to use a JconceptZ coupon or discount code?”]
Got a promo code? Enter your promotional code in the promotional code box during check out to receive your discount
[accordion-item title=”I hate online shopping?”]
You don’t like to shop onlines? No worries.
Please or call or text at (0) or email us () and we’ll do all the work for you.
[accordion-item title=”Hey, where is my order confirmation ?”]
Sometimes you may not receive the confirmation of your order right away due to time difference and technical glitches but if you still don’t receive your confirmation within 24 hours, text or call us at (0) and we’ll fix the problem promptly.
[accordion-item title=”Hey, where is my order at? “]
We will contact you if there will be any unexpected delays to your delivery and discuss it with you.
If you don’t hear from us, please call , text or email us.
[accordion-item title=”I got problems with the order I received?”]
Don’t panic, we are looking out for you.
Please email, call or text us within 7 days upon on receipt and we’ll help sort it out
[accordion-item title=”I want to change or cancel my order?”]
You want to change or cancel your order, that’s fine.
Please do it before 6pm on the same day you made the order. We try to ship to you as soon as possible so we fill orders after 5pm every day. Just call, email or text us before 6pm and we’ll be happy to do it for you.
[accordion-item title=”Do I have to pay for shipping?”]
Yes, but it’s reasonable. Shipping charges are often displayed during check.
[accordion-item title=”Do I have to enter billing and shipping information each time I place an order?”]
If you are a registered user on JConceptZ, we give you the option to choose whether you want us to save us your address or not during check out. It’s your choice and all saved addresses can be always be updated at any time.
[accordion-item title=”I really don’t want it, tell me how to return it?”]
We want you to keep your order but won’t stress you out about returns.
All we ask is that you don’t wear it, take the original tags or accessories off.
Send your merchandise back by dropping it off at a DHL office closest to you. Don’t forget to address it to JConceptz.
Call, text or email us once you return your order and we’ll process your refund as soon as we receive it.
[accordion-item title=”Ouch, I forgot my password. What do I do now?”]
It happens all the time and it’s not a problem.
Just click on “My Account” to log in you’ll see a link “Forgot your Password”. Your password will be sent to you via email within 24 hours.
If you do not receive an email, please email us at firstname.lastname@example.org email@example.com or firstname.lastname@example.org or email@example.com and we will verify your account and reset your password.
Remember, we at JConceptZ are your friends and we are looking out for you!!